I know, based on timestamps, we’ve fallen behind sharing regular updates with you all. One of the aspects of a small non-profit organization is the necessity for people to wear many hats and juggle multiple priorities. This isn’t meant to be an excuse – as supporters, evangelists, and ultimately, our users, you deserve more regular updates. You deserve to know you’re heard and you matter. So how do we do better? How do we respect the relationship we’ve built, and continue to build with the diabetes community?
Enter me: Christopher Snider, Tidepool’s new Community Manager. At the top of my to-do list at Tidepool is to represent all of you to the rest of the team at Tidepool. Twitter replies and Facebook comments? I’m paying attention to those. Our email@example.com inbox? I’m monitoring that, too. In order for us to be a positive force on the diabetes community, we have to actively listen to you all. I’m here to do just that.
Additionally, you all need to know what we’ve done, what we’re working on, and what’s coming down the road. While part of our efforts to effectively communicate with the diabetes community involve active listening, it also involves actually telling you what’s happening at Tidepool. This means you’ll get more from us on platforms like Facebook, Twitter, and Instagram. I’ve got some pretty fun ideas for how we can use services like YouTube and the fact that most of our team are remote employees to share more of the culture and personalities within Tidepool’s community. We’re in the middle of overhauling how we use our emails to welcome new users, and keep everyone informed as new features are added to our software. And, perhaps most importantly, this blog will become one of my primary tools for keeping you up to date.
Speaking of our emails, we just updated our subscription options to better reflect what we’re working on, and what we are looking forward to sharing with you. If you’re interested in following our journey, sign up for our newsletter!
Most of the Tidepool team lives with diabetes. Either our own or caring for our loved ones. And in my case, both. We are part of the diabetes community. We are in this together. My goal is to reinforce and regularly share our commitment to making diabetes data more accessible, actionable, and meaningful and our mission to liberate diabetes data, support researchers, and provide great, free software to the diabetes community.
Hello world. It’s nice to meet you. Let’s talk.
Christopher Snider – firstname.lastname@example.org – @iam_spartacus
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