We're here to help
At Tidepool, we're successful when you are, and we are here to support you in every step of the way.
Forms, guides to getting started, links to our documentation and status, and frequently asked questions are here in one place.
Tidepool Support
We want to make sure you are getting the most out of Tidepool. Here are some helpful links to get you started from the Tidepool Support team. If you have any questions or concerns, please reach out directly to our support team at support@tidepool.org and we'll be in touch soon.
Resources for you to prepare for your telemedicine visit
We know it is a big shift to move from in-person appointments to telemedicine visits so we’ve put some specific resources together to help make your virtual visits with your healthcare team as valuable as your in-person appointments.
Getting started guide
Get up and running with Tidepool in just five steps plus tips on preparing for your visit.
Tidepool Uploader guide
A quick reference guide to getting started and using Tidepool Uploader.
Guías de usuario
Empezar con Tidepool con estas guías de usuario para Tidepool y el cargador Tidepool Uploader.
Support articles
Use our online resources to get the most out of Tidepool.
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Webinars
Register to attend webinars focused on Tidepool for telemedicine, demos on our products, keys to effective visits, Q&As and more.
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Our experience with telemedicine
A first hand account of one family's experience connecting with their daughter’s endocrinologist in a virtual visit using Tidepool.
Tidepool for parents and caregivers
As a parent or caregiver, you can manage an account on behalf of children. Connect with your pediatrician, endocrinologist, or any one else who's part of your family's care team. You can transfer ownership of children's accounts a later time when they're older and ready to manage it on their own. The set up is the same, but requires a parent or legal guardian to oversee the account for children under the age of 18.
Tidepool does not allow children under the age of 13 to register or use the Tidepool Apps and we require that children between 13 and 18 must have their parent’s or legal guardian’s consent to register or use Tidepool Apps.
Resources for you to share with your healthcare team
Many clinics are routinely utilizing Tidepool for reviewing and analyzing patient data but some may be less familiar with it. To help new clinicians get up and running we have a few resources you can share with them, they’ll love to hear from you!
Telemedicine page for healthcare professionals
We have a central hub for healthcare professionals that provides the Tidepool resources they need to get started as well as other industry resources.
Clinician getting started guide
Share our getting started guide for clinicians with your healthcare team prior to your appointment, they can be up and running in just seven steps for their entire clinic.
Pre-drafted emails from patients to clinics
If you are using Tidepool to upload and view your data and you'd like to encourage your provider to start using Tidepool seamlessly cut and paste this email prompt and send it to them.
Community resources
Tidepool has partnered with Breakthrough T1D, formerly JDRF, to share some of the incredible resources they have available for the type 1 diabetes community. Breakthrough T1D is a nonprofit organization dedicated to harnessing the power of research, advocacy, and community engagement to advance life-changing breakthroughs for type 1 diabetes.
Breakthrough T1D Bag of Hope®
To help you and your child navigate the challenging period of adjustment to life with type 1 diabetes (T1D), you can find helpful information, inspirational resources and support through the Breakthrough T1D Bag of Hope. This is a complimentary resource for children ages 11 and younger.
Breakthrough T1D Teen Pack
The Breakthrough T1D Teen Pack is a free resource providing teens and parents with the information and encouragement needed to adjust to life with type 1 diabetes (T1D). This resource is for teens ages 12 to 17.
Breakthrough T1D Adult Pack
A type 1 diabetes (T1D) diagnosis can be overwhelming at any age. The Breakthrough T1D Adult Pack is a free resource providing information and tools to educate, support and inspire adults living with T1D.
Clinical Trials
Clinical trials are critical to finding therapies to cure, prevent and treat type 1 diabetes (T1D), yet many are delayed or fail because researchers can’t find enough funding or participants. Breakthrough T1D can help you find a qualifying clinical trial in less than 60 seconds.
Breakthrough T1D Early Detection
Detecting type 1 diabetes risk in its early stages can prevent life-threatening complications and hospitalization during diagnosis. Breakthrough T1D Early Detection helps families understand why screening matters, how to get screened and recommended next steps after screening.
Getting started with the Tidepool Big Data Donation Project
Whether you’re creating a free Tidepool account for the first time, or you’re an existing Tidepool user, donating your data with Tidepool Big Data Donation Project is easy. Be a part of something big, and start donating your diabetes data today.
New to Tidepool?
Create your free account.
When you are configuring your account, check the option to “Donate your anonymized data.”
If you would like Tidepool to send 10% of the proceeds generated by your data donation to a nonprofit diabetes organization, select one from the dropdown menu.
Upload your data. We recommend setting a reminder to upload your data at least once a month.
Already have a Tidepool account?
Log in to Tidepool.
Click the gear at the top to open your account settings.
To opt-in, check "Donate my anonymized data" and select a nonprofit diabetes organization you'd like to receive 10% of the proceeds generated by your data donation.
Save your settings!
Upload your data. We recommend setting a reminder to upload your data at least once a month.
Still have questions?
We’ve got tons of articles and guides to using Tidepool over at our support section. If you can’t find what you need, we’re always happy to chat.
