We're here to help
At Tidepool, we're successful when you are, and we are here to support you in every step of the way.
Forms, guides to getting started, links to our documentation and status, and frequently asked questions are here in one place.
Tidepool Support
We want to make sure you are getting the most out of Tidepool. Here are some helpful links to get you started from the Tidepool Support team. If you have any questions or concerns, please reach out directly to our support team at support@tidepool.org and we'll be in touch soon.
Business Associate Agreement
Tidepool provides a standard Software Service Agreement and Business Associate Agreement for participating clinics and health systems that wish to use Tidepool’s Base Platform at no cost. Please fill out our Business Associate Agreement and return it to legal@tidepool.org to get the Agreement countersigned.
Redlines to either document will be entertained as part of a Tidepool+ Essential or Tidepool+ Professional contract. Please see tidepool.org/providers/tidepoolplus or contact clinic@tidepool.org for additional details about these Tidepool+ offerings.
Information Security (IS) and HIPAA
Tidepool complies with all HIPAA privacy, security, and breach notification regulations. All data is stored in Tidepool’s HIPAA-compliant cloud, so you can access from anywhere, anytime, securely. Tidepool protects data in transit and at rest using industry-standard encryption and redundant, dedicated, HIPAA-compliant servers.
Tidepool is also an FDA registered entity. Our software is listed with the FDA under regulations 880.6310 and 862.2120 as Class I/Exempt medical devices and Medical Data Display Systems. Tidepool complies with all applicable FDA regulations including 21 CFR 820 Quality System Regulations. Class I/Exempt and MDDS software are exempt from FDA part 510(k) filing and approval requirements.
Getting started guide
Get up and going with Tidepool in six steps.
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CPT® codes for remote patient monitoring
Learn how to pursue reimbursement for using a tool like Tidepool.
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Webinars
Register to attend webinars focused on Tidepool for telemedicine, demos on our products, keys to effective visits, Q&As and more.
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How Tidepool makes remote work work — Tools and technology
Tidepool is a 100% remote distributed organization. We will soon have 50 employees and contractors in 13 states and seven countries. We don't have an office. Everyone works from home.
Pre-drafted emails from clinics to patients
Seamlessly cut and paste content from these email templates to help your patients prepare for their telemedicine appointment.
Getting started guide
Share our getting started guide for users with your patients to help them get up and running with Tidepool in just five steps plus opportunites to prepare for your visit. Available in English and Spanish.
Tidepool Uploader guide
A quick-reference guide to getting started and using Tidepool Uploader. Available in English and Spanish.
Support
Share our support site with your patients so they can access detailed support resources and connect directly with us if they have questions.
Social media assets
We have curated content for you to share on your social media networks to help your patients prepare. In this document you will find text you can cut and paste, as well as imagery you can download to enhance your posts.
Community resources
Tidepool has partnered with Breakthrough T1D, formerly JDRF, to share some of the incredible resources they have available for the type 1 diabetes community. Breakthrough T1D is a nonprofit organization dedicated to harnessing the power of research, advocacy, and community engagement to advance life-changing breakthroughs for type 1 diabetes.
Breakthrough T1D Bag of Hope®
To help you and your child navigate the challenging period of adjustment to life with type 1 diabetes (T1D), you can find helpful information, inspirational resources and support through the Breakthrough T1D Bag of Hope. This is a complimentary resource for children ages 11 and younger.
Breakthrough T1D Teen Pack
The Breakthrough T1D Teen Pack is a free resource providing teens and parents with the information and encouragement needed to adjust to life with type 1 diabetes (T1D). This resource is for teens ages 12 to 17.
Breakthrough T1D Adult Pack
A type 1 diabetes (T1D) diagnosis can be overwhelming at any age. The Breakthrough T1D Adult Pack is a free resource providing information and tools to educate, support and inspire adults living with T1D.
Clinical Trials
Clinical trials are critical to finding therapies to cure, prevent and treat type 1 diabetes (T1D), yet many are delayed or fail because researchers can’t find enough funding or participants. Breakthrough T1D can help you find a qualifying clinical trial in less than 60 seconds.
Breakthrough T1D Early Detection
Detecting type 1 diabetes risk in its early stages can prevent life-threatening complications and hospitalization during diagnosis. Breakthrough T1D Early Detection helps families understand why screening matters, how to get screened and recommended next steps after screening.
